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NeoSever

Last updated · May 28, 2026

Privacy Policy

This Privacy Policy describes how NeoSever collects, uses, and discloses your personal information when you visit our website at neosever.com and use our automation and AI consulting services. As a Canadian agency, we are committed to protecting your privacy and handling your personal information in compliance with the Personal Information Protection and Electronic Documents Act (PIPEDA) and other applicable provincial privacy legislation.

1. Information We Collect and Sources of Data

We collect various types of information in connection with the services we provide, including:

A. Personal Information You Voluntarily Provide

We collect personal information directly from you when you interact with our Site or services. This includes:

  • Contact Information: Such as your name, email address, phone number, and mailing address when you fill out forms on our Site, subscribe to our newsletter, or contact us directly.
  • Account Information: If you create an account with us, we collect your username, password, and other registration details.
  • Communication Information: Records of your correspondence with us, including emails and chat messages.
  • Demographic Information: Such as your job title, company name, and industry.

B. Information Collected Automatically

When you visit our Site, we may automatically collect certain information about your device and browsing activity. This information is collected through automated means and includes:

  • Log Data: Your IP address, browser type, operating system, referring URLs, pages viewed, and the dates/times of your visits.
  • Cookies and Tracking Technologies: We use cookies, web beacons, and similar technologies to track your activity on our Site and gather information about your preferences. This helps us improve your experience and our services. You can control cookie preferences through your browser settings.

Cookie Details:

Our Site uses both session cookies (which are temporary and expire when you close your browser) and persistent cookies (which remain on your device until they expire or you delete them). These cookies help us remember your preferences, analyze site traffic, and deliver personalized content and advertisements. We also use third-party cookies from service providers for analytics and marketing purposes.

Our cookies fall into the following categories:

  • Necessary Cookies: Essential for the website to function correctly, enabling basic features like page navigation and access to secure areas.
  • Analytics Cookies: Used to collect information about how visitors use our Site, such as which pages are visited most often, to help us improve our website's performance and user experience.
  • Marketing/Advertising Cookies: Used to track visitors across websites to display relevant advertisements and measure the effectiveness of advertising campaigns.
  • Device Information: Information about the device you use to access our Site, including hardware model, operating system, and unique device identifiers.

2. Consent Explanation

We collect, use, and disclose your personal information with your knowledge and consent, except where otherwise permitted or required by law. Your consent may be express or implied, depending on the sensitivity of the information and the reasonable expectations of the individual.

When you provide us with personal information, you are consenting to our collection, use, and disclosure of that information as described in this Privacy Policy. For certain sensitive information or uses, we will obtain your explicit consent.

3. Withdrawal of Consent

You have the right to withdraw your consent to the collection, use, or disclosure of your personal information at any time, subject to legal or contractual restrictions and reasonable notice.

Please note that withdrawing consent may limit our ability to provide you with certain services or features of our Site. To withdraw your consent, please contact our Privacy Officer using the details provided in the "Contact Us" section.

4. Breach Notification

In the event of a security breach involving personal information that poses a real risk of significant harm to individuals, we will notify affected individuals and the Office of the Privacy Commissioner of Canada (OPC) as required by PIPEDA.

We will take all necessary steps to contain the breach, mitigate its impact, and prevent future occurrences.

5. Retention

We retain your personal information only for as long as necessary to fulfill the purposes for which it was collected, or as required by law. For example, we generally retain personal information for a period of 7 years to comply with tax and other legal obligations.

Once your personal information is no longer needed, we will securely dispose of it in a manner that prevents unauthorized access. Retention periods may vary depending on the type of information and the purpose of its collection.

6. Your Choices and Rights

You have certain rights regarding your personal information, including:

  • Access and Correction: You can request access to the personal information we hold about you and ask for corrections to be made.
  • Opt-Out of Marketing Communications: You can opt out of receiving marketing emails from us by following the unsubscribe instructions included in those emails.
  • Cookies: You can set your browser to refuse all or some browser cookies, or to alert you when websites set or access cookies. If you disable or refuse cookies, some parts of this Site may become inaccessible or not function properly.
  • Do Not Track: Our Site does not currently respond to "Do Not Track" signals.
  • Right to Complain: You have the right to contact the Office of the Privacy Commissioner of Canada (OPC) if you believe your privacy rights have been violated. You can find their contact information on the OPC website.

7. Third-Party Links

Our Site may contain links to third-party websites or services that are not operated by us. We are not responsible for the privacy practices of these third parties.

We encourage you to review the privacy policies of any third-party sites you visit.

8. Contact Us and Privacy Officer

If you have any questions about this Privacy Policy or our data practices, please contact us:

Privacy Officer

For questions about our privacy practices or to exercise your rights under PIPEDA, contact our Privacy Officer using the details above.